At this year’s Solar & Storage Live in London, industry professionals gathered to explore the latest innovations in solar technology and energy storage.
GoodWe, a leading inverter and battery manufacturer, took part not only as an exhibitor but also through hands-on training sessions at the Installer Training Hub.
We caught up with George Mayes-Milner, After Sales Manager at GoodWe for UK and Ireland, to learn more about the importance of technical support and post-installation service, and how the Installer Training Hub offered a unique opportunity to engage directly with installers.
“We’ve had people coming in – mainly installers and some distributors – and it feels like everyone is here with a clear purpose. They want to learn more about the product specifically.”
How is GoodWe participating in Solar & Storage Live in London?
George: I’m here with GoodWe, an inverter and battery manufacturer. We’re holding various talks on commissioning inverter and battery installations, as well as showcasing our latest range of products.
Why did GoodWe decide to join the Installer Training Hub?
George: GoodWe wanted to join the hub to show that our technical support and customer service have really stepped up to the next level.
We’re taking customer service seriously across the whole of Europe, and I think it’s important to get that message out. It’s great to have high-quality materials, but you also need to support customers after installation.
How is participating in the Installer Training Hub different from just exhibiting at the show?
George: It’s been great to see both sides. Exhibiting at the event in Birmingham last year was really fun, and we had a lot of footfall. But being part of the hub is a different experience.
We’ve had people coming in – mainly installers and some distributors – and it feels like everyone is here with a clear purpose. They want to learn more about the product specifically.
They’re not just drifting through the stands – they’re here to see you, and that’s been really nice.
How has the experience been at the Installer Training Hub?
George: I’ve really enjoyed it. So far, I’ve done about five or six talks, and in every single one, people were engaged and genuinely wanted to be there.
They asked questions, and after the talks, many stayed behind to continue the conversation about our products, which has been great. Every customer interaction has felt meaningful.
I think we’ve had around 200 installers attend our workshops. I’ve actually met more than that, as people have dropped into the hub even when we’re not running a session.
The best part for me has been meeting and chatting with so many installers, as well as talking to the other manufacturers in the hub.
It’s always interesting to hear what others are doing. I’ve been impressed with some of the other products on display.
What makes Solar & Storage Live London so distinct?
George: It’s a bit more compact than the Birmingham show, and in some ways, that really helps.
You’d struggle to get around the Birmingham event in one day because there’s so much to see and do, but in London you can definitely see many installers and manufacturers in a single day.
At Birmingham, you have to plan ahead and know exactly what you want to see.
In London, you can take it all in at once, which is definitely a plus in some ways.
Missed out on Solar & Storage Live London? It’s not too late to see the Installer Training Hub in person. Join us at the NEC in Birmingham 23-25 September.
